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Privacy Policy

Last updated: 17 January 2026

1. Introduction

1HomeManager ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home management services or visit our website at 1homemanager.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). By using our services, you consent to the practices described in this policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Data Controller Information

For the purposes of applicable data protection laws, 1HomeManager is the data controller responsible for your personal data.

Contact Details:

If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

3. Information We Collect

We collect several types of information from and about users of our services:

3.1 Information You Provide Directly

  • Identity Data: Full name, title, and any identification documents you provide.
  • Contact Data: Email address, telephone numbers (including mobile/WhatsApp), and postal address.
  • Property Data: Address, property type, size, age, condition, access details, alarm codes, and key information for properties under our management.
  • Financial Data: Bank account details, payment card information (processed securely via Stripe), and billing address.
  • Service Data: Details of services requested, maintenance history, task lists, vendor appointments, and communication records.
  • Correspondence: Any communications you have with us via email, WhatsApp, phone, or other channels, including photographs and documents you share.

3.2 Information We Collect Automatically

  • Technical Data: IP address, browser type and version, device type, operating system, time zone setting, and location data.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, navigation paths, and click patterns.
  • Cookie Data: Information collected through cookies and similar tracking technologies (see Section 12 for details).

3.3 Information from Third Parties

  • Vendor Reports: Information provided by third-party contractors and service providers who perform work at your property.
  • Payment Processors: Transaction confirmation and fraud prevention data from Stripe and other payment providers.
  • Referrals: If you were referred to us, we may receive your contact details from the referring party.

4. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you enquire about or book our services, create an account, subscribe to a membership, communicate with us, or provide feedback.
  • Property Visits: During initial assessments, handyman visits, and other service appointments at your property.
  • Automated Technologies: As you navigate our website, we may automatically collect technical and usage data using cookies and similar technologies.
  • Third Parties: From vendors, payment processors, and analytics providers.

5. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

5.1 Performance of a Contract

Processing necessary to fulfil our contractual obligations to you, including providing home management services, scheduling visits, coordinating vendors, and processing payments.

5.2 Legitimate Interests

Processing necessary for our legitimate business interests, provided these are not overridden by your rights. This includes:

  • Improving our services and developing new offerings
  • Marketing our services to existing clients (with opt-out available)
  • Preventing fraud and ensuring security
  • Administrative purposes and record-keeping
  • Training and quality assurance

5.3 Legal Obligations

Processing necessary to comply with our legal obligations, including tax reporting, health and safety requirements, and responding to lawful requests from authorities.

5.4 Consent

Where required, we will obtain your consent before processing, particularly for marketing communications to prospective clients and the use of non-essential cookies. You may withdraw consent at any time.

6. How We Use Your Information

We use the information we collect for the following purposes:

6.1 Service Delivery

  • Providing home management, handyman, and maintenance services
  • Scheduling and managing appointments and property visits
  • Coordinating with third-party vendors on your behalf
  • Communicating updates, reminders, and service reports
  • Managing key holding and property access
  • Creating and maintaining maintenance plans and task lists

6.2 Account and Billing

  • Processing payments and managing subscriptions
  • Sending invoices and payment reminders
  • Managing your account and membership
  • Providing customer support

6.3 Communication

  • Responding to enquiries and support requests
  • Sending service-related notifications (appointment confirmations, completion reports)
  • Providing important updates about our services or policies
  • Marketing communications (where you have opted in or we have a legitimate interest)

6.4 Business Operations

  • Improving and developing our services
  • Analysing usage patterns and service performance
  • Training staff and quality assurance
  • Preventing fraud and ensuring security
  • Complying with legal and regulatory obligations

7. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

7.1 Third-Party Service Providers

  • Vendors and Contractors: Plumbers, electricians, decorators, and other tradespeople who perform work at your property. We share only the information necessary for them to complete their work.
  • Payment Processors: Stripe and other payment service providers who process transactions on our behalf.
  • IT and Cloud Services: Providers of hosting, email, communication tools, and business software.
  • Professional Advisors: Accountants, lawyers, and consultants who require access to provide their services.

7.2 Legal Requirements

We may disclose your information where required by law, court order, or government authority, or where disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our clients or others
  • Detect, prevent, or address fraud, security, or technical issues

7.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

7.4 What We Do Not Do

  • We do not sell your personal information to third parties.
  • We do not share your information for third-party marketing purposes without your explicit consent.
  • We do not use your property photographs for marketing without your permission.

8. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA).

Some of our third-party service providers (such as cloud hosting and software tools) may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
  • Adequacy decisions by the UK government
  • Other lawful transfer mechanisms under UK GDPR

You may request information about the safeguards we have in place by contacting us.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Retention Periods:

  • Active Client Data: For the duration of your membership and for 7 years after the end of our business relationship (for tax and legal purposes).
  • Property Records: Maintenance history and property documentation are retained for 7 years after the end of service.
  • Financial Records: Payment and billing records are retained for 7 years as required by UK tax law.
  • Communication Records: Email and WhatsApp communications are retained for 3 years after the last interaction.
  • Marketing Data: Contact details for marketing purposes are retained until you unsubscribe or for 2 years after your last engagement, whichever is sooner.
  • Website Analytics: Anonymised analytics data may be retained indefinitely for statistical purposes.

When personal data is no longer required, we will securely delete or anonymise it.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you (a "Subject Access Request"). We will respond within one month of receiving your request.

10.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

10.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, including where:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent (where consent was the legal basis)
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Please note that we may need to retain certain information for legal or contractual obligations.

10.4 Right to Restriction of Processing

You have the right to request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.

10.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.

10.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making.

10.8 Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Exercising Your Rights:

To exercise any of these rights, please contact us at hello@1homemanager.co.uk. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within one month, though this may be extended for complex requests.

11. Marketing Communications

We may send you marketing communications about our services if:

  • You are an existing client and have not opted out of marketing
  • You have given us explicit consent to receive marketing

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Replying "STOP" to any marketing message
  • Contacting us at hello@1homemanager.co.uk

Please note that opting out of marketing will not affect service-related communications (such as appointment confirmations and invoices), which are necessary for the delivery of our services.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse usage.

12.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., session management, security).
  • Functional Cookies: Remember your preferences and choices to enhance your experience.
  • Analytics Cookies: Help us understand how visitors use our website (e.g., pages visited, time on site). We use these to improve our website.

12.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our website.

12.3 Third-Party Cookies

Some cookies may be placed by third-party services we use, such as analytics providers. These third parties have their own privacy policies governing the use of such cookies.

13. Third-Party Services and Links

Our services may integrate with or link to third-party services, including:

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

14. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure password policies and access controls
  • Regular security assessments and updates
  • Staff training on data protection and security
  • Physical security measures for any stored documents or keys
  • Secure disposal of data when no longer needed

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

If you become aware of any security breach or suspicious activity, please notify us immediately at hello@1homemanager.co.uk.

15. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you by email or through our website if the changes are significant
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner's Office (ICO)
  • Website: ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you approach the ICO.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all enquiries within 5 business days.

1HomeManager is a trading name operating in West London, United Kingdom.